Leadership
I've held leadership positions over diverse teams of people for the past 4 years in my jobs and volunteer work. This has taught me organization, patience, and conflict resolution.
Leadership Case Study
Conflict Resolution
The Problem
As a lead resident assistant, one of my duties was to make sure our team of 4 had unity. This was not only within the team but in our enforcing of policies, clean checks, and chores. On my team we had one resident assistant who was always late, had complaints against her from residents, and was sometimes unkind to other team members. This was causing stress on the team.
The Solution
As a solution to this issue. I started by listening to each member of my team individually. I asked them what they liked, disliked, and whether they had any concerns. I then came up with a three-step plan. First, rather than single out the problem causing employee I gathered all employees and expressed the concerns at hand in the group blaming no one and including myself in on improvement. Second, when that did not work I spoke to the individual privately and expressed my concerns as politely as possible being sure to listen. Third, when negative behavior continued I went to my superiors and asked them to meet with this employee privately and evaluate her.
The Outcome
Luckily, in this case, I usually never have to go beyond step two in my conflict resolution plan. Unity is restored and we have good consistency and peace on our team and within the hale. The employee took my recommendations and improved humbly.
